SD Bullion Help Center
Order status
Find answers to common questions about Order status.
Popular Order status Questions
Orders are typically processed and shipped within 1–3 business days after your payment has cleared our account.
You will receive a tracking number via email as soon as your package has been picked up by the carrier.
In stock, the item is available in our warehouse and ready to ship. Pre-Sale, the item is not yet in our warehouse, but is expected to arrive. A release date will be listed on the listing. On delay indicates an item is temporarily delayed, but is still set to arrive. An ETA will be listed on the listing.
There could be many reasons, such as product delay or courier delay. We would need an order number to look into, or you can give us a call directly to go over.
If your order has been longer than 3 business days since your payment cleared, we would need an order number to look into, or you can give us a call directly to go over.
Every order ships fully insured. Wait an additional 1-2 business days. Tracking scans might be missed or delayed, but the package is still in transit. Check the courier's website directly for live updates. If tracking hasn't updated more than 5 business days, give us a call or send us an email, and we can start our claim process.
Label Created: your order is prepared and ready to ship. The courier hasn't physically picked up this package yet, but will in the next 24/48 hours. Shipped: your package is headed your way and has left our facility. In Transit, your package is actively moving within the courier's network, and should deliver soon.
Yes. As long as your order hasn't shipped, you will have to email us with your order number for us to make this update. If there are any issues with the update, you will be notified.
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Business Hours
| Mon - Fri: | 8:00am - 6:00pm ET |
| Saturday: | 9:00am - 2:00pm ET |
| Sunday | Closed |